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Legal & Refund Policy

A legal disclaimer

📜 Legal Disclaimer – Toilet Paper Warehouse
The information, products, and services offered on this website are provided by Toilet Paper Warehouse (“we,” “us,” or “our”) and are intended for commercial and institutional use only. By purchasing from Toilet Paper Warehouse, you acknowledge and agree to the following:
 
Product Use
All products sold by Toilet Paper Warehouse are intended for lawful business or organizational use, including but not limited to offices, schools, restaurants, and facilities. It is the responsibility of the buyer to determine the suitability of any product for their intended use.

Pricing & Availability
Prices, product availability, and specifications are subject to change without notice. We make every effort to ensure accuracy, but we are not liable for any typographical errors, incorrect pricing, or misrepresented product descriptions.

Limitation of Liability
To the fullest extent permitted by law, Toilet Paper Warehouse shall not be held liable for any indirect, incidental, punitive, or consequential damages arising from the use of, or inability to use, any product purchased. Our liability is strictly limited to the value of the product purchased.

Health & Safety
Certain products, including but not limited to disposable foodservice items, paper goods, and janitorial supplies, are not returnable once opened due to health, safety, and hygiene concerns.

Compliance
Buyers are solely responsible for ensuring that the use and disposal of all products comply with local, state, and federal laws and regulations. Toilet Paper Warehouse makes no guarantees regarding legal or regulatory compliance for the end use of its products.

Intellectual Property
All logos, product images, branding, and website content are the intellectual property of Toilet Paper Warehouse or its partners. Unauthorized use, reproduction, or distribution is strictly prohibited.
By placing an order, you agree to the terms of this disclaimer. For questions, contact our Customer Support Team.

Refund Policy

What to include in the Refund Policy

📦 Toilet Paper Warehouse – Returns & Exchanges
Looking for information on returns or exchanges? We’ve got you covered. At Toilet Paper Warehouse, customer satisfaction is our priority. If you are not completely satisfied with your order, eligible items may be returned or exchanged with an invoice or packing slip. Products must be in original, unused condition and packaging (including any manuals, labels, or components).

Please review our return policy below for specific product categories and timeframes.

✅ Returnable Items
Standard Stock Items (non-perishable, without expiration dates):

Full Credit – No Restocking Fee:

  • Returns must be initiated within 30 days of purchase.

  • Items must be in original, unopened packaging and in resaleable condition (no signs of use, damage, or wear).

Partial Credit – 25% Restocking Fee:

  • Returns made within 31–45 days of purchase.

  • Items must still be in resaleable condition with original packaging.

Damaged, Defective, or Incorrect Items:

  • If your order arrives in unsatisfactory condition or incorrect, submit a return request within 7 business days of delivery.

  • Once the product is inspected, we’ll issue a full credit or ship a replacement at no additional cost.

🚫 Non-Returnable Items

  • Food, beverages, and pharmaceutical items – Not eligible for return due to safety and regulatory concerns.

  • Items with expiration dates (excluding food/beverages):

    • Must be returned within 30 days, unopened, and in resaleable condition.

  • Furniture, special-order, custom-made, and assembled items:

    • Not returnable unless damaged or incorrect upon delivery.

    • These products are often made to order and not stocked regularly.

  • Items purchased more than 45 days ago – Not eligible for return.

  • Volume or Bulk Purchases – Orders that exceed a customer’s standard purchasing history may not be eligible for return or refund.

Need help with a return? Contact Us with your order details and we’ll assist you promptly.

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